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FLEET MAINTENANCE Active Supervision Improves Productivity By Joel Levitt T he new tendency is to fill up your supervisor's day with paper- work. Or if I ask the question, "How much time does your supervisor spend on the shop floor?" what would you answer? I think few people have put a value on the supervisor actually super- vising! An active supervisor contributes in many areas. In fact, active supervision can improve shop productivity by 15 percent. So, what is active supervision? Active supervision is where the super- visor spends substantial time on the shop floor helping workers solve problems. As strange as it might sound, on the psychological level the supervisor might have to be both mother (nurturing and supportive) and father (strict and tough) to members of the crew. Active supervi- sion is broken into several dimensions: Ongoing Performance Monitoring Te supervisor knows how long each job should take and checks it periodically throughout the day. A four-hour job issued in the morning should be done by the lunch break. When the jobs fall be- hind, the experienced supervisor thinks about the best intervention. In some cases, it might be logistical help, tool help, or information about how to proceed. In some cases, perhaps the equivalent of a polite kick in the pants. In still other cases, the supervisor will hang back if wrestling with the job is important for training. Friend Everyone needs a friend. We like to think the supervisor has our back. Sometimes the best thing a supervisor can do is to just listen like a friend and offer moral support. It can make all the difference. Coach You are not on the field – you are on the sidelines. Your job is to get the crew to win the game without picking up a tool. Paperwork Compliance Officer Te accuracy of all analysis is derived from the work order. If the work order is complete and accurate, then decision making and root JOEL LEVITT ACCIDENTS ARE INEVITABLE Weigh your options, if it isn't protecting a person is it endangering expensive equipment? LET US CONTROL THE RISK FOR YOU On if you need it - off when you don't www.aoielectrical.com 800.480.6680 For more information about legally deactivating airbags scan the QR Code or visit: www.aoielectircal.com/pfm/WhyAOI.asp Circle Reader Service #7 or click on EInfo at www.pfmmag.com 8 Police Fleet Manager Jul-Aug 2012 Visit Us at PFE 2012, Booth #118